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Terms & Conditions

Welcome to The Perfume Alchemy. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please refrain from using our website.

1. About Us

The Perfume Alchemy is an online fragrance store offering premium perfumes, perfume oils, fragrance ingredients, and related products. We are committed to providing high-quality products and excellent customer service.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have the permission of a parent or legal guardian.
  • All information you provide is accurate, complete, and up to date.

3. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate. However:

  • Product images are for illustration purposes only.
  • Packaging may vary due to manufacturer updates.
  • Fragrance performance and scent perception may differ from person to person.
  • Minor variations in color or appearance do not constitute defects.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Correct pricing or listing errors.
  • Cancel orders suspected of fraud or unauthorized activity.

If your order is cancelled after payment has been received, you will receive a full refund.

5. Pricing

  • All prices are displayed in the applicable currency.
  • Prices may change without prior notice.
  • Promotional offers are valid only during the advertised period.
  • Shipping charges and applicable taxes will be calculated during checkout.

6. Payment

We accept the payment methods displayed at checkout.

Orders will only be processed after payment confirmation unless Cash on Delivery (COD) is selected where available.

7. Shipping & Delivery

We aim to dispatch orders promptly.

Estimated delivery times are provided for convenience and are not guaranteed.

Delivery delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Customs clearance
  • Other circumstances beyond our control

Customers are responsible for providing accurate delivery information.

8. Returns & Exchanges

Due to hygiene and safety reasons, perfumes, fragrance oils, and other fragrance products cannot be returned or exchanged after they have been opened or used.

We will gladly replace or refund products if:

  • You receive the wrong item.
  • The product arrives damaged.
  • The product has a verified manufacturing defect.

Claims must be submitted within 48 hours of delivery and should include photographs of the product and packaging.

9. Refunds

Approved refunds will be processed using the original payment method whenever possible.

Shipping fees are non-refundable unless the error was caused by The Perfume Alchemy.

Refund processing times depend on your payment provider or bank.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logo
  • Brand name
  • Product photographs
  • Graphics
  • Text
  • Website design
  • Product descriptions

is the exclusive property of The Perfume Alchemy and may not be copied, reproduced, modified, or distributed without prior written permission.

11. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Distribute viruses or malicious software.
  • Copy or misuse website content.
  • Interfere with the security or functionality of the website.

12. Product Safety

Customers should:

  • Read all product information before use.
  • Keep fragrances away from heat, flames, and direct sunlight.
  • Avoid contact with eyes.
  • Keep products out of reach of children.
  • Discontinue use if irritation occurs.

The Perfume Alchemy is not responsible for allergic reactions or misuse of products.

13. Limitation of Liability

To the fullest extent permitted by law, The Perfume Alchemy shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the relevant order.

14. Privacy

Your privacy is important to us. Any personal information collected through our website will be handled in accordance with our Privacy Policy.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or services.

16. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the updated Terms.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the country in which The Perfume Alchemy operates. Any disputes shall be resolved by the competent courts of that jurisdiction.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.