Privacy Policy

At The Perfume Alchemy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely by our payment providers)
Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral source
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website, products, and services.
Prevent fraud and unauthorized transactions.
Respond to your inquiries.
Send promotional emails or newsletters (only if you have opted in).
Comply with legal obligations.

3. Payment Security

We do not store your complete payment card information on our servers.

Payments are processed through trusted third-party payment providers that use industry-standard security measures.

4. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze website traffic.
Personalize your shopping experience.

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

Payment processors
Shipping and courier companies
Website hosting providers
Analytics providers
Marketing service providers (where applicable)
Government or regulatory authorities when required by law

These third parties may only use your information to provide services on our behalf.

6. Data Security

We take reasonable technical and organizational measures to protect your information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on the laws applicable in your location, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your data.
Withdraw consent to marketing communications.
Request a copy of your personal information where applicable.

To exercise these rights, please contact us using the details on our website.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you:

New product announcements
Exclusive offers
Discounts
Promotions
Company news

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

9. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Data Retention

We retain your personal information only for as long as necessary to:

Process your orders.
Provide customer support.
Meet legal, tax, and accounting obligations.
Resolve disputes.
Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on our website.

Your Consent

By accessing our website, creating an account, or placing an order with The Perfume Alchemy, you acknowledge that you have read, understood, and agreed to this Privacy Policy.